Returns & Refunds

Return Period

SoleHouse accepts returns within 30 days of the date you receive your order.

Items must be returned within this period and meet the return conditions outlined below.

Return Conditions

To be eligible for a return, items must be:

• Unworn and unused
• In their original condition
• Returned with original packaging, tags, and accessories where applicable
• Free from stains, damage, or signs of use

We recommend trying on clothing and footwear carefully to ensure the items remain in their original condition.

How to Request a Return

Please contact SoleHouse through our Contact Us page before returning an item.

Please provide your order details and the reason for the return. We will provide the necessary return instructions.

Items should not be sent back without first contacting SoleHouse.

Return Delivery

Returns are sent by mail or courier.

Return delivery costs are the responsibility of the customer, unless the item received is incorrect, damaged, or defective.

Refunds

Once the returned item has been received and inspected, we will confirm whether it meets the return requirements.

Approved refunds will be issued to the original payment method.

Refunds will generally be processed within 5–10 working days after the returned item has been received and the return has been approved.

The time for the funds to reflect may also depend on the payment provider or financial institution.

Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact SoleHouse as soon as possible.

We will assess the issue and assist with the appropriate resolution.

Exchanges

If you would like to exchange an item, please contact SoleHouse before returning it so that we can confirm whether the requested exchange is available.